Terms of Use — Wonka

Terms of Use

Effective Date: February 4, 2026

1. Introduction and Acceptance

Thank you for using Wonka!

These Terms of Use apply to your use of https://wonka.work (the "Platform"), an AI-powered recruitment screening service operated by Twelve Technologies Limited, a company registered in Dubai, UAE (License: 11448) ("Company," "we," "us," or "our").

These Terms of Use ("Terms") constitute a legally binding agreement between you and the Company governing your access to and use of the Platform. By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Platform with a new effective date. Your continued use of the Platform after such changes constitutes acceptance of the revised Terms.

2. Definitions

In these Terms, the following definitions apply:

  • "Candidate" means a job applicant who participates in screening interviews through the Platform.
  • "Content" means any text, images, video, audio, data, or other materials uploaded, submitted, or displayed on or through the Platform.
  • "Recruiter" means an employer, hiring manager, or authorized representative who uses the Platform to screen Candidates.
  • "Services" means the AI-powered candidate screening, analysis, and related services provided through the Platform.
  • "User" means any person who accesses or uses the Platform, including Recruiters and Candidates.

3. Eligibility

To use the Platform, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

4. Account Registration

4.1 Recruiter Accounts

To access certain features of the Platform, Recruiters must create an account by providing accurate and complete registration information. You agree to keep your account information current and to maintain the security and confidentiality of your login credentials. You are responsible for all activities that occur under your account.

4.2 Candidate Access

Candidates may access the Platform through invitation links provided by Recruiters. By participating in a screening interview, Candidates agree to these Terms and acknowledge that their responses will be shared with the inviting Recruiter and processed by our AI systems.

5. Fees and Payment

5.1 Pricing

The Platform offers various pricing options, including monthly subscriptions, annual subscriptions, and credit-based packages. Current pricing is available on our website or upon request. All fees are quoted and payable in US Dollars unless otherwise specified.

5.2 Payment Terms

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the plan selected). Credit packages are billed at the time of purchase. All payments are processed through our third-party payment processors. You authorize us to charge your designated payment method for all applicable fees.

5.3 Promotional Credits and Welcome Bonuses

From time to time, we may offer new or existing users promotional credits, welcome bonuses, free credits, trial credits, bonus dollars, or similar incentives (“Promotional Credits”).

  • Promotional Credits are provided solely at our discretion and for a limited promotional purpose.
  • Promotional Credits have no cash value, cannot be withdrawn, redeemed for cash, or transferred to another account or person.
  • Promotional Credits are non-refundable under any circumstances, including (without limitation) upon termination of your account, downgrade of plan, or non-use.
  • Unless otherwise explicitly stated at the time of issuance, Promotional Credits expire after the period specified when granted (or if no period is specified, after 12 months from issuance).
  • We reserve the right to revoke, cancel, or reduce Promotional Credits at any time if we determine (in our sole discretion) that they were obtained through fraud, abuse, or in violation of these Terms.

5.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties (including VAT where applicable). You are responsible for paying all such taxes, except for taxes based on our net income.

5.5 Refunds

Subscription fees and purchased credit packages are non-refundable except as required by applicable law or as expressly set forth in a separate agreement. Promotional Credits (as defined in Section 5.3) are never refundable. Unused purchased credits do not expire during the term of your subscription but are forfeited upon termination of your account.

6. Use of the Platform

6.1 Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose of conducting AI-powered candidate screening and recruitment activities.

6.2 Prohibited Conduct

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations;
  • Use the Platform to discriminate against Candidates based on protected characteristics including race, color, religion, sex, national origin, age, disability, or genetic information;
  • Interfere with or disrupt the Platform or servers or networks connected to the Platform;
  • Attempt to gain unauthorized access to any portion of the Platform or any systems or networks connected to it;
  • Use any automated means (including bots, scrapers, or spiders) to access the Platform;
  • Reverse engineer, decompile, or disassemble any part of the Platform;
  • Copy, modify, or create derivative works of the Platform or its content;
  • Sublicense, sell, resell, transfer, or distribute the Platform or access thereto;
  • Upload or transmit any malicious code, viruses, or other harmful materials;
  • Use the Platform in any manner that could damage, disable, overburden, or impair the Platform.

7. Artificial Intelligence and Automated Processing

7.1 AI-Powered Analysis

The Platform uses artificial intelligence and machine learning technologies to analyze Candidate responses and provide insights to Recruiters. You acknowledge that AI-generated assessments are tools to assist in the hiring process and should not be the sole basis for employment decisions.

7.2 Recruiter Responsibilities

Recruiters are responsible for:

  • (a) using AI assessments as one factor among many in hiring decisions;
  • (b) ensuring human review of significant employment decisions;
  • (c) complying with all applicable employment laws, including laws governing the use of AI in hiring; and
  • (d) informing Candidates about the use of AI in the screening process.

7.3 No Guarantee of Accuracy

While we strive for accuracy, we do not guarantee that AI-generated assessments will be error-free or suitable for any particular hiring decision. The Company shall not be liable for any employment decisions made based on AI assessments.

8. Intellectual Property

8.1 Company Ownership

The Platform, including all software, algorithms, designs, text, graphics, and other content (excluding User Content), is owned by the Company or its licensors and is protected by intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property except the limited license expressly set forth herein.

8.2 User Content

You retain ownership of Content you submit to the Platform ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and analyze such content as necessary to provide the Services. This license continues for so long as we retain your User Content in accordance with our Privacy Policy.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Platform, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.

9. Confidentiality

Each party agrees to maintain the confidentiality of any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Confidential Information shall not be disclosed to third parties or used for any purpose other than performing obligations under these Terms, except as required by law or with the disclosing party's prior written consent.

10. Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of information as described in our Privacy Policy. Recruiters acknowledge their responsibilities as data controllers (or equivalent) under applicable data protection laws and agree to comply with such laws when using the Platform.

11. Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF AI-GENERATED ASSESSMENTS OR ANY OTHER CONTENT ON THE PLATFORM. YOUR USE OF THE PLATFORM AND RELIANCE ON ANY AI ASSESSMENTS IS AT YOUR OWN RISK.

12. Limitation of Liability

12.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.3 Basis of the Bargain

The limitations of liability set forth in this Section 12 are fundamental elements of the basis of the bargain between the Company and you. The Platform would not be provided without such limitations.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • (a) your use of the Platform;
  • (b) your violation of these Terms;
  • (c) your violation of any applicable laws or regulations;
  • (d) your User Content; or
  • (e) any employment decisions made using the Platform.

14. Term and Termination

14.1 Term

These Terms commence upon your first access to or use of the Platform and continue until terminated in accordance with this Section 14.

14.2 Termination by You

You may terminate your account at any time by contacting us at [email protected]. Termination does not entitle you to a refund of any fees paid.

14.3 Termination by Us

We may suspend or terminate your access to the Platform at any time, with or without cause, with or without notice. We may terminate immediately if you breach these Terms, fail to pay applicable fees, or if required by law.

14.4 Effect of Termination

Upon termination:

  • (a) your right to access and use the Platform immediately ceases;
  • (b) we may delete your account and User Content in accordance with our Privacy Policy; and
  • (c) Sections 8, 9, 11, 12, 13, 15, 16, and 17 shall survive termination.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within thirty (30) days of submission, either party may proceed to arbitration.

15.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration administered by the London Court of International Arbitration (LCIA) in accordance with the LCIA Arbitration Rules in force at the time of the commencement of the arbitration.

The number of arbitrators shall be one (1). The seat of arbitration shall be Dubai, United Arab Emirates. The language of the arbitration shall be English. The award rendered by the arbitrator shall be final and binding on the parties and may be entered and enforced in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in any class action lawsuit or class-wide arbitration against the Company.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to its conflict of laws principles. Subject to Section 15 (Dispute Resolution), the courts of the Dubai International Financial Centre (DIFC) shall have exclusive jurisdiction over any disputes arising under these Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and the Company regarding your use of the Platform and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

17.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this Section shall be void.

17.5 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17.6 Notices

All notices to the Company shall be sent to [email protected]. Notices to you may be sent to the email address associated with your account. Notices are deemed received when sent by email if no delivery failure notice is received.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Twelve Technologies Limited

Email: [email protected]

Website: https://wonka.work

Location: Dubai, UAE